BetterIT Services for Pennsylvania and New Jersey businesses

Looking for Xact IT Solutions?

Good news. You found BetterIT.

If you’re searching for Xact IT Solutions because you need help, you’re comparing IT providers, or you’re wondering whether there’s a better option, you’ve landed in the right place.

With more than 30 years of IT experience, BetterIT provides responsive local support for businesses across Pennsylvania and New Jersey, combining practical advice, familiar faces, and the kind of service that doesn’t make you feel like another ticket number.

Real People. Real Help. Local IT Support.

Your IT Provider Shouldn't Be a Problem You Manage

Waiting too long for a response. Chasing a ticket. Explaining the same issue to three different people. Getting a wall of technical jargon when all you really want is someone to fix the problem.

Sound familiar?

If you’re already paying someone to manage your IT, you shouldn’t have to spend your own time managing them too.

BetterIT gives you a responsive, local IT team that gets to know your business, understands how your team works, and helps solve problems without making everything more complicated than it needs to be.

Whether you need remote support, someone on-site, help with cybersecurity, or simply a straight answer about what to do next, we’re here.

Ready for BetterIT?

What BetterIT Support Feels Like

You shouldn’t need to understand ticket priorities, escalation processes, technical acronyms, or which department handles what.

You should know that when something goes wrong, someone helpful is going to respond, explain what’s happening clearly, and get on with solving it.

That means:

Real people who know your business
Responsive support when something goes wrong
Local, on-site help when you need it
Friendly, straightforward communication
Technology explained in plain English
Proactive monitoring instead of constant firefighting
Advice you can count on
A team that follows through when they say they will

The Result?

Less chasing.

Less waiting.

Less IT nonsense.

More time running your business.

For many Pennsylvania businesses, managed IT isn’t just more convenient. It’s significantly more cost-effective than employing a full in-house IT team while providing access to specialists across multiple areas of technology.

Our Offer services

What's Included With BetterIT Managed IT Services?

Technology is connected. Your IT provider should be too.

Rather than offering individual services in isolation, we manage your entire IT environment so everything works together.

Unlimited Help Desk Support

Real people answering real questions. Your team can reach us whenever they need help, and because we know your business, we solve problems quickly without passing you from person to person.

Remote & On-Site Support

Many issues are fixed remotely within minutes, but when you need us on-site, we're there. As a local Pennsylvania IT provider, you'll always have support that feels close by.

Proactive Monitoring

We continuously monitor your systems to identify potential issues before they become costly disruptions, helping keep your business running without unexpected downtime.

Cybersecurity Protection

Cyber threats are constantly evolving. We provide layered security, monitoring, user awareness, and best practices to help protect your business, employees, and data.

Microsoft 365 Management

From user accounts and email issues to permissions and licensing, we'll manage your Microsoft 365 environment so your team can work efficiently every day.

Backup & Disaster Recovery

Unexpected problems shouldn't bring your business to a standstill. We protect your critical data and put recovery plans in place to get you back up and running quickly.

Vendor Management

No more juggling internet providers, software vendors, phone systems, or hardware suppliers. We handle the technical conversations, so you don't have to.

Strategic IT Planning

Technology should support your business goals, not hold them back. We help you make informed technology decisions that improve productivity, security, and future growth.

Device & User Management

From setting up new employees to replacing aging hardware, we manage your devices and user accounts, so your team can stay secure, productive, and ready to work from day one.

It's Time For a Switch

If your current IT support is slow, unreliable, hard to understand, or simply taking too much of your time, it might be worth seeing what another approach feels like.

BetterIT gives you real people, clear communication, local support and a team that actually gets to know your business.

Real People. Real Help. Local IT Support.

The BetterIT Difference

Faster, more responsive support
Friendly people who actually help
Local, on-site support when needed
Plain-English advice
Proactive monitoring and planning
A team that knows your business

Industries We Support Across Pennsylvania & New Jersey

Every industry has different technology challenges.

We’ve spent years supporting businesses that rely on secure, reliable IT every single day.

Accounting & Financial Services

Reliable systems, secure data and responsive support for businesses where downtime simply isn't an option.

Insurance

Secure, reliable technology that protects sensitive client information, keeps your team connected and supports the systems your business depends on every day.

Law Firms

Protect confidential client information, improve productivity and reduce risk with secure IT systems built around the way legal practices operate.

Healthcare

Technology that helps practices stay secure, compliant and focused on delivering exceptional patient care.

Manufacturing

Keep production moving with reliable infrastructure, secure networks and proactive support that minimises disruption.

Small and Medium-Sized Businesses

From local retailers and trades to agencies, service businesses and growing companies, we provide reliable IT support that keeps your team productive and your business moving.

Testimonials

Trusted By Local Businesses

Technology support is about more than fixing problems. It’s about trust.

It’s about knowing that when something goes wrong, there’s a team who understands your business, answers the phone, and gets things resolved quickly. That’s why many of our clients have trusted us for years.

Because we focus on relationships, responsiveness, and helping businesses succeed through better technology.

Stephen Hill Partner

"We have worked with Keven and his team at BetterIT for the past five years. During that time we merged with another firm, renovated our offices, and transitioned to remote work. Every time our business evolved, BetterIT was there as a trusted partner, listening, planning, and guiding us to the right solution. They are proactive about recommending technology and cybersecurity best practices, responsive to every phone call and email no matter how big or small, and always mindful of our budget. They consistently put our best interests first. Most importantly, Keven and his team genuinely value building long-term relationships with their clients. They've become an extension of our business, and I wouldn't hesitate to recommend BetterIT to any business looking for reliable IT support in Pennsylvania."

Operations Director

"There are plenty of IT companies out there, but very few that actually feel like part of your business. BetterIT delivers the kind of local, responsive IT support every growing business deserves. Real people. Real help."

Eileen D. Magno Registered Representative

"After years of searching, we finally found an IT provider who is knowledgeable, reliable, responsive, and affordable. BetterIT has become an incredible asset to our business. They respond quickly, solve problems even faster, and always take the time to explain technology in plain English so we understand exactly what we're using and why. Since partnering with BetterIT, our downtime has been dramatically reduced and our systems have never performed better. We've worked with several IT companies over the years, and without question BetterIT is the best. If your business is in Philadelphia or the surrounding area and you're looking for an IT partner you can actually rely on, call BetterIT."

Business Owner

Louise McGinty Office and Communication Manager

"BetterIT has been instrumental in helping our organization become more efficient, professional, and prepared for the future. As a nonprofit with a small team where many employees wear multiple hats, finding the right technology wasn't straightforward. Keven Sr. and Keven Jr. took the time to understand how we work and helped us modernize our operations without overwhelming our staff. They've built an administrative foundation that simply didn't exist before. Whenever we have questions, they're quick to respond, patient in their explanations, and always recommend practical, cost-effective solutions. Every new project idea we bring to them is met with enthusiasm and thoughtful guidance. Working with BetterIT has been a pleasure, and they've played a huge role in helping us take our organization to the next level. For any growing organization in Pennsylvania looking for local IT support that actually feels personal, I couldn't recommend them more highly."

Law Firm Partner

"We've worked with larger IT providers before, but we always felt like another ticket number. BetterIT is completely different. They know our team, understand our business, and treat every issue like it matters. That's exactly what you want from a local IT partner."

Mike Malloy Owner

"Keven Oates and the BetterIT team have provided IT support for my business for more than 30 years. Their knowledge, experience, and commitment to customer service are second to none. Whether it's hardware, software, or today's critical cybersecurity challenges, I know I can count on them to provide the right solution. Beyond their technical expertise, they're genuinely great people. They're accessible, accommodating, and always ready to help when something unexpected happens. After more than three decades working together, I still recommend BetterIT to anyone looking for the best managed IT services in Pennsylvania. I honestly couldn't run my business without them."

Managing Director

"Cybersecurity felt overwhelming until we started working with BetterIT. They explained everything in plain English, put the right protections in place, and gave us complete peace of mind. I'd recommend them to any Pennsylvania business looking for a trusted IT partner."

Steve Jordan Proprietor

"It's like I send up the Bat Signal... and they're here!"

Jennifer Roberts Operations Manager

"When something goes wrong, I never have to wonder who to call. BetterIT answers, they explain everything clearly, and they fix the issue quickly. It's reassuring knowing there's a team that genuinely cares about keeping our business running. They're the first company I recommend to anyone looking for IT support in Pennsylvania."

Owner, Professional Services Firm

"The biggest difference is that they're local. They show up, they know our team, and they solve problems before they become disasters. That's exactly what we wanted from an IT company in the Philadelphia area."

David Carter President, Manufacturing Company

"Technology used to be something we worried about every day. Now we barely think about it, and that's exactly how it should be. BetterIT takes care of everything behind the scenes so we can focus on serving our customers. If you own a business in the Greater Philadelphia area, these are the people you want managing your technology."

Sarah Mitchell Practice Administrator, Medical Practice

"BetterIT doesn't just solve problems when they happen. They help prevent them in the first place. Their proactive approach has saved us countless hours of downtime and given us real confidence that our systems are secure. They're hands down the best IT company we've worked with."

Chief Financial Officer

"If your business is anywhere around Philadelphia and you're tired of waiting days for support, call BetterIT. We wish we'd found them years ago. Fast, knowledgeable, friendly, and they always do what's best for the client."

Chief Financial Officer

"We've cut downtime, improved security, and stopped worrying about technology altogether. BetterIT has become an extension of our business, and that's something you simply don't get with larger national providers."

President

"We've worked with several IT companies over the years, and BetterIT is by far the most responsive. They answer the phone, they explain things without the jargon, and they genuinely care about helping our business succeed. That's why we continue to recommend them to other businesses across Pennsylvania."