Pricing
Straightforward IT Support Pricing for Philadelphia Businesses
Choose Your Package
Plans at a Glance
Here's the short version: what each plan costs, and who it tends to fit best. The full feature breakdown is further down the page.
IT Assist
$
- Pay only for the help you need, when you need it.
- Best for:You already keep the lights on day to day, but you want a real IT team on speed dial for when something goes sideways.
IT Partner (Most Popular)
$
- Everyday support and behind-the-scenes protection, for one predictable monthly cost.
- Best for: Your team leans on technology all day, and you'd rather know your IT cost up front than get surprised by it.
IT Total
$
- Our most complete plan: bigger security, on-site support, and one less thing on your plate.
- Best for: You're handling sensitive data, or you'd simply rather BetterIT carry more of that responsibility for you.
Not Sure Which Plan Fits? Let's Just Talk.
You shouldn’t have to figure this out from a table on a website. BetterIT starts with a real conversation and, where it helps, a visit to your office, so we can see how your team actually works, what’s already in place, and what risks might be hiding out of sight. Then we’ll tell you plainly which plan makes sense: no upsell, no jargon-heavy pitch, and no pressure to buy more than you need.
How IT Assist Works
IT Assist is for businesses that are comfortable handling day-to-day technology themselves, but want an experienced team a phone call away when something breaks. There’s no monthly fee and nothing to commit to. You call, we help, and you’re billed only for the time it takes.
What’s included:
- Access to remote and on-site IT support
- Troubleshooting and technical labor
- Clear, upfront quotes for requested work
- Support from experienced BetterIT technicians
Compare IT Partner and IT Total in Detail
Included means it’s part of the plan. Available means it can be added for an extra fee. Quoted means pricing depends on your specific needs.
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| Service | IT Partner | IT Total |
|---|---|---|
| Monthly Price | $100/user | $240/user |
| Minimum Users | 10 | 10 |
| Remote Support, Business Hours | ✅ Included | ✅ Included |
| On-Site Support, Business Hours | Reduced Rate | ✅ Included |
| On-Site Trip Charges | Reduced Rate | ✅ Included |
| After-Hours Remote Support | Add On Available | Reduced Rate |
| After-Hours & Holiday On-Site Support | Add On Available | Reduced Rate |
| Virtual CIO Guidance | ✅ Included | ✅ Included |
| Strategic Technology Reviews | ✅ Included | ✅ Included |
| IT Planning and Budgeting | ✅ Included | ✅ Included |
| Asset Management Reports | ✅ Included | ✅ Included |
| Employee Onboarding & Offboarding Forms | ✅ Included | ✅ Included |
| Managed Antivirus & Endpoint Protection | ✅ Included | ✅ Included |
| Operating System Updates | ✅ Included | ✅ Included |
| Third-Party Software Updates | ✅ Included | ✅ Included |
| Computer Firmware Updates | ✅ Included | ✅ Included |
| 24/7 Device Monitoring | ✅ Included | ✅ Included |
| Vendor Management | ✅ Included | ✅ Included |
| Firewall Management | ✅ Included | ✅ Included |
| Network Switch Management | ✅ Included | ✅ Included |
| Wi-Fi Management | ✅ Included | ✅ Included |
| Secure Remote Access | Add On Available | ✅ Included |
| Security Awareness Training | Add On Available | ✅ Included |
| Dark Web Monitoring | Add On Available | ✅ Included |
| Identity & MFA Management | Add On Available | ✅ Included |
| Zero-Trust Endpoint Security | Add On Available | ✅ Included |
| 24/7 Security Operations Center | Add On Available | ✅ Included |
| Business Password Manager | Add On Available | ✅ Included |
| HIPAA Support | Priced Individually | Priced Individually |
| CMMC Support | Priced Individually | Priced Individually |
| FTC Safeguards Support | Priced Individually | Priced Individually |
More Than a Support Package
Call us and you'll talk to someone who already knows your business, not a stranger reading from a script.
We'll explain things clearly and treat you with respect, whether you know your firewall from your Wi-Fi router or not.
We're based right here in the Greater Philadelphia area, so when you need someone in person, someone can actually show up.
As your business grows and changes, we'll help you plan ahead, budget sensibly, and make technology decisions you can feel good about.
COMMON QUESTIONS
What Businesses Usually Ask Us
How much does BetterIT's managed IT support cost?
Here’s the short answer: IT Partner starts at $100 per user, per month, with a 10-user minimum. IT Total starts at $240 per user, per month, also with a 10-user minimum. IT Assist has no monthly fee, you only pay for support when you use it. Your exact quote will depend on your business size, your current setup, and any compliance or project work involved.
What does “per user” mean?
It simply means pricing is based on how many people BetterIT supports, not how many devices or tickets you submit. That keeps your monthly cost predictable as your team grows or changes, and you’re never billed extra for a routine request.
Is remote support really unlimited?
Yes, with IT Partner and IT Total. Both plans include unlimited remote help desk support, Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time, subject to the reasonable-use terms in your agreement.
Does IT Assist include antivirus or monitoring?
No. IT Assist is pay-as-you-go technical labor only, so it doesn’t include managed antivirus, device monitoring, security updates, or ongoing technology management. If you want those handled for you, IT Partner or IT Total will fit better.
What's the difference between IT Partner and IT Total?
IT Partner covers your everyday support, monitoring, maintenance, essential endpoint protection, and technology planning. IT Total includes everything in IT Partner, plus business-hours on-site support and a bigger security package: security awareness training, dark web monitoring, identity protection, zero-trust endpoint security, password management, and 24/7 Security Operations Center monitoring.
Is on-site support included?
It depends on your plan. On-site support is available at standard rates with IT Assist, reduced rates with IT Partner, and included during business hours with IT Total, based on your service agreement.
Do you provide after-hours support?
We do. After-hours remote and on-site support can be arranged for IT Partner and IT Total clients. Rates vary by plan, and IT Total clients get our lowest labor rates.
Can we add individual security services to IT Partner?
Yes. You can add things like secure remote access, security awareness training, dark web monitoring, identity management, and 24/7 monitoring onto IT Partner. If you find you need several of these, IT Total usually works out simpler and more cost-effective.
Is compliance support included?
Compliance work, HIPAA, CMMC, and the FTC Safeguards Rule, is quoted separately, since the scope really depends on your industry, your existing controls, and your specific obligations.
Can we change plans as our business grows?
Absolutely, that’s exactly what these plans are built for. As your organization, technology, or security needs change, we’ll review things with you and recommend a move to a different service level.
Do you support businesses outside Pennsylvania?
BetterIT mainly serves businesses across Pennsylvania and New Jersey. Reach out and we’ll talk through your location and what support could look like.
Let's Find the Right Level of Support for Your Business
Whether you need an expert on call every now and then, or you want to hand off IT completely, we’ll help you land on a plan that actually fits: your business, your team, and how much you want to take off your own plate.
Talk to real people. Get a straight answer. Stop losing sleep over your technology.