Testimonials

"We have worked with Keven and his team at BetterIT (formerly Embrace) for the past five years. During this time we have merged with another firm, made significant renovations to our offices, and shifted to working remotely. Every time we evolved, BetterIT (formerly Embrace) was there as a trusted partner, listening, planning, and ultimately guiding us to an optimal solution. They are proactive about recommending best-practices with technology and cyber security. They are responsive to every phone call and email no matter how small or big the topic, and they are mindful of costs and prioritize what is in our best interest. Most of all, Keven and his team value building a long-term, positive relationship with their clients."

“After years of searching, we finally found an IT service provider who is knowledgeable, reliable, and available . . . not to mention affordable. BetterIT (formerly Embrace) has become a great asset to our business. They are quick to respond and even quicker to analyze or fix whatever problems we may be having. They explain issues and equipment in laymen’s terms and make sure we know and understand what we are using and/or buying. Downtime has diminished and our equipment has never worked better! We highly recommend BetterIT (formerly Embrace) as one of the best IT service providers in the area. Believe me, we’ve tried many . . . finally, we found the best!”

“BetterIT (formerly Embrace) has been an integral part of moving us to the next level of organization, professionalism, and salvaging the intuitional memory for future generations. We are an organization with a small number of employees where most of their positions aren’t their fulltime job so figuring out what would work best for us was tricky. Even with our unique work dynamic, Keven Sr. & Keven Jr. were able to help us seamlessly change the way we operate using technology and continue to assist in the building of an administrative foundation that didn’t exist in the 16 years since we were chartered. Not all our employees that use the software are used to working on a computer daily and introducing this “IT stuff” to them was intimidating for some. BetterIT (formerly Embrace) is always there to answer questions quickly, help us walk through problems at a pace that works, and offer cost effective solutions. Every new project idea I have, they help me figure out how to make it work. I would highly recommend BetterIT (formerly Embrace) for your external IT support. It’s been a pleasure working with them and we’re so grateful for how they’ve been able to get"

“Keven Oates of BetterIT (formerly Embrace) has been providing me with IT Services for over 30 years. Keven and his organization are top notch – I have never encountered anyone who could come close to matching their knowledge and expertise in meeting my needs for hardware, software and the now extremely vital area of cybersecurity. Keven and his staff are genuinely nice people, accessible, accommodating, always ready to respond with a highly effective solution to a problem/emergency. I could not be in business without BetterIT’s (formerly Embrace) support”

“It’s like I send up the Bat Signal and they’re here!”

"There are plenty of IT companies out there, but very few that actually feel like part of your business. BetterIT delivers the kind of local, responsive IT support every growing business deserves. Real people. Real help."

"Having BetterIT feels like having our own in-house IT department. They know our people, understand our systems, and they're always just a phone call away. We wouldn't trust anyone else with our business technology."

"We've worked with larger IT providers before, but we always felt like another ticket number. BetterIT is completely different. They know our team, understand our business, and treat every issue like it matters. That's exactly what you want from a local IT partner."

"Cybersecurity felt overwhelming until we started working with BetterIT. They explained everything in plain English, put the right protections in place, and gave us complete peace of mind. I'd recommend them to any Pennsylvania business looking for a trusted IT partner."

"The biggest difference is that they're local. They show up, they know our team, and they solve problems before they become disasters. That's exactly what we wanted from an IT company in the Philadelphia area."

"Technology used to be something we worried about every day. Now we barely think about it, and that's exactly how it should be. BetterIT takes care of everything behind the scenes so we can focus on serving our customers. If you own a business in the Greater Philadelphia area, these are the people you want managing your technology."

"BetterIT doesn't just solve problems when they happen. They help prevent them in the first place. Their proactive approach has saved us countless hours of downtime and given us real confidence that our systems are secure. They're hands down the best IT company we've worked with."

"If your business is anywhere around Philadelphia and you're tired of waiting days for support, call BetterIT. We wish we'd found them years ago. Fast, knowledgeable, friendly, and they always do what's best for the client."

"We've cut downtime, improved security, and stopped worrying about technology altogether. BetterIT has become an extension of our business, and that's something you simply don't get with larger national providers."

"We've worked with several IT companies over the years, and BetterIT is by far the most responsive. They answer the phone, they explain things without the jargon, and they genuinely care about helping our business succeed. That's why we continue to recommend them to other businesses across Pennsylvania."